TERMS AND CONDITIONS

1. ABOUT THESE TERMS

1.1 These Terms and Conditions ("Terms") govern your use of the Moccus website and mobile applications (together, the "Platform") and your purchase of products through the Platform.

1.2 The Platform is operated by Moccus Ltd, a company registered in England and Wales under company number 17151168, with its registered office at 1 Market Place, Castle Cary, BA7 7AH ("Moccus", "we", "us", or "our").

1.3 By using the Platform or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

2. ELIGIBILITY

2.1 You must be at least 18 years old to use the Platform and place orders.

2.2 By using the Platform, you confirm that you are legally capable of entering into binding contracts.

3. HOW THE PLATFORM WORKS

3.1 Moccus operates an online marketplace connecting customers with independent farmers and producers ("Farmers").

3.2 Farmers list products for sale and set their wholesale prices. Moccus independently sets the retail prices displayed to customers on the Platform.

3.3 When you place an order, you are entering into a contract for the sale of goods with Moccus, not directly with the Farmer.

3.4 Moccus arranges for products to be harvested by Farmers and delivered to you via third-party courier services.

4. PLACING ORDERS

4.1 All orders are subject to acceptance by us. We reserve the right to refuse any order at our discretion.

4.2 When you place an order, you will receive an order confirmation email. This does not constitute acceptance of your order.

4.3 We will confirm acceptance of your order by sending you a dispatch confirmation email when your order is ready for delivery.

4.4 Products are subject to availability. If products become unavailable after you place your order, we will notify you and offer a full refund.

4.5 All prices are in pounds sterling (GBP) and include VAT where applicable.

4.6 Payment is processed securely through our payment provider, Stripe. By placing an order, you authorize us to charge your chosen payment method.

5. DELIVERY

5.1 We will deliver your order to the delivery address you provide during checkout.

5.2 Delivery dates are estimates and not guaranteed. We will make reasonable efforts to deliver within the estimated timeframe.

5.3 You must be available to receive delivery or make alternative arrangements (such as leaving instructions for a safe place).

5.4 If you are not available and delivery cannot be completed, additional delivery charges may apply for redelivery.

5.5 Risk in the products passes to you upon delivery. If products are damaged or lost in transit before delivery, this remains our responsibility.

6. CANCELLATIONS AND REFUNDS

6.1 You may cancel your order and receive a full refund if you do so before the harvest cutoff time specified for that order.

6.2 Once the harvest cutoff time has passed, cancellations are not possible as the Farmer will have already harvested your products.

6.3 If we are unable to fulfill your order for any reason, we will provide a full refund.

6.4 Refunds will be processed to your original payment method within 5-10 business days.

6.5 For full details, please see our Refund and Cancellation Policy.

7. PRODUCT QUALITY

7.1 All products are fresh, seasonal vegetables and approved farm products.

7.2 We work with Farmers who use regenerative farming practices, but Moccus does not verify or inspect individual farms or farming methods.

7.3 Farmers are responsible for the quality and safety of the products they supply.

7.4 If you receive products that are spoiled, damaged, or not as described, please contact us within 24 hours of delivery with photographic evidence. We will investigate and provide a refund or replacement at our discretion.

8. LIABILITY

8.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

8.2 We are not liable for any failure by Farmers to provide products of satisfactory quality or any food safety issues arising from products supplied by Farmers. Farmers are solely responsible for the quality and safety of their products.

8.3 If products are lost or damaged by our courier during delivery (before you receive them), we will provide a refund or replacement. We are not liable for any indirect or consequential losses arising from courier failures.

8.4 To the fullest extent permitted by law, our total liability to you for any claims arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount paid by you for the relevant order.

9. YOUR RESPONSIBILITIES

9.1 You must provide accurate delivery information and ensure someone is available to receive delivery.

9.2 You must not use the Platform for any unlawful purpose or in any way that violates these Terms.

9.3 You are responsible for maintaining the confidentiality of your account credentials.

10. INTELLECTUAL PROPERTY

10.1 All content on the Platform, including text, graphics, logos, and software, is owned by or licensed to Moccus and is protected by copyright and other intellectual property laws.

10.2 You may not reproduce, distribute, or create derivative works from any content on the Platform without our prior written consent.

11. DATA PROTECTION

11.1 We process your personal data in accordance with our Privacy Policy, which forms part of these Terms.

11.2 By using the Platform, you consent to such processing and warrant that all data provided by you is accurate.

12. CHANGES TO THESE TERMS

12.1 We may update these Terms from time to time. We will notify you of any material changes by email or by posting a notice on the Platform.

12.2 Your continued use of the Platform after changes are posted constitutes your acceptance of the updated Terms.

13. GENERAL

13.1 These Terms constitute the entire agreement between you and Moccus regarding your use of the Platform.

13.2 If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

13.3 Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

13.4 These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. CONTACT US

If you have any questions about these Terms, please contact us at:

Email: moccus.io@gmail.com
Address: Moccus Ltd, 1 Market Place, Castle Cary, BA7 7AH

Company Number: 17151168